Customer Support Representative
3 open positions
The Customer Support Advocate in Tier 1 provide general technical support across one or more customers, products, services or projects. This includes things like helping customer set up their accounts, resolve configuration issues, helping them ...
Junior Marketing & Communications Specialist
We are innovating new ways of building and operating scalable distributed systems to better serve our global customers. We are passionate about cloud, IT monitoring, digital transformation technology and we are looking for more people ...
Technical Support Team Lead
The Technical Support Team Lead provides guidance, instruction, direction and leadership to our technical support teams across one or more customers, products, services or projects. This includes organising stand-ups, projects and project planning, making sure ...
Executive Assistant
We are looking for a highly motivated Executive Assistant to assist the CEO with scheduling, organization, and administrative tasks. The Executive Assistant is responsible for providing comprehensive support and managing the organization’s administration operations. If you ...
Tier 1 Technical Support Specialist
The Associate Customer Support Advocate in Tier 1 is the team’s entry-level role. We look for people with potential, who have a year or two of experience helping customers in some capacity and who possess ...
Tech Sales Representative
Our sales team ensures that our Customer’s subscriptions are renewed on time, the services they are expecting are provided properly and the price they are paying matches the performance of the offering. At ...
Tier 2 Technical Support Engineer
A Technical Support Engineer has usually mastered multiple product areas, leads productivity improvements, and defines best practices within those product areas. They are recognised as a point of contact for their product areas across the entire ...
Finance & Accounting Specialist
At Spearhead Systems we believe in the delivery of professional IT services that help companies focus on their core business and not technology. We are excited to the bone about the delivery of IT services that ...
Customer Service Representative
The Customer Service Representative (CSR) handles incoming requests and routing (with the exceptions of those cases where our automations assign issues to a specific squad, tier or person). Customer Service provides account management, including ongoing ...
About us
Spearhead Systems is at the forefront of IT service delivery and digital transformation as a trusted technology partner in the evolving world of cloud and digital platforms. We are the engineers, developers and operators of spearhead.cloud, a specialised high performance cloud, and specialists in IT infrastructure & application monitoring and observability.